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In general, UnisonCare Corporation/UniCharts EMR has a NO REFUND sales policy. All sales of licenses are FINAL.
We offer a comprehensive Test Drive of our EMR product for the potential users to evaluate it online before they purchase an installable evaluation (full-featured but limited to 20 charts) version of the software. We strongly encourage any potential user to take a Test Drive before buying an evaluation license from us, as we do not make a refund on sales.
YOU AGREE THAT IF YOU DO NOT RUN THE TEST DRIVE THAT IS OFFERED AND AVAILABLE TO YOU AT NO COST, YOU VOLUTARILY DISCHARGE UNISONCARE CORPORATION/UNICHARTS EMR FROM ALL OBLIGATIONS REGARDING THE FUNCTIONALITY, SUITABILITY OR APPROPRIATENESS OF THE EVALUATION VERSION OF OUR EMR SOFTWARE.
For any potential user who wants to buy a regular license, we strongly recommend trying an evaluation version that is provided by us at a mere fraction of the cost of a regular unrestricted version of the EMR system. Evaluation version is a full-featured and fully-functional product with just a programmatically imposed limitation of creating more than 20 charts. It is assumed that when the user purchases a regular license key from us, he/she is satisfied with the program's features, functionalities and usefulness and would make no requests for refund/return on such basis. During this trial period, our support staff is available to assist in installation and configuration via email.
YOU AGREE THAT IF YOU DO NOT UTILIZE THE EVALUATION VERSION OF OUR EMR SOFTWARE THAT IS OFFERED AND AVAILABLE TO YOU AT A MERE FRACTION OF THE COST OF A REGULAR LICENSE, YOU VOLUTARILY DISCHARGE UNISONCARE CORPORATION/UNICHARTS EMR FROM THE OBLIGATION TO PROVIDE SUCH AN EVALUATION FACILITY, AND DISCHARGE UNISONCARE CORPORATION/UNICHARTS EMR FROM ALL OBLIGATIONS REGARDING THE FUNCTIONALITY, SUITABILITY OR APPROPRIATENESS OF OUR EMR SOFTWARE.
If you have not taken a Test Drive from our home page, please do so before you place an order for an evaluation version license. Again, if you have not tested the evaluation version of our EMR software, please do so before you place an order for a regular unrestricted license to make sure that the product you are purchasing is what you want. If you purchase any of our products, an email will be sent to you with a registration key and instructions to unlock the software and enable it permanently. Once this information is emailed to you, there will be no refunds given. We have this policy since it is impossible for anyone to return software. With a traditional retail purchase, you are able to return a physical product. Also please understand that software, which is considered ‘intellectual property’, has the unique ability to be copied unlike a physical product.
UnisonCare Corporation/UniCharts EMR will consider a refund when the software contain bugs that prevent the customer from using it normally, as long as these bugs are not due to bugs in other programs, operating system or hardware incompatibilities, or the user supplied data. In addition, we must be able to reproduce the bug. We may require documentation of the steps taken by the user that caused the error in the software as well as necessary data and scenario files to reproduce the error. In such instances, an LOD (Letter Of Destruction) on company letterhead will be required to process the refund. Please note that an occasional runtime error of the software in general is not considered to prevent the user from using the software in a normal way.
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