| General Questions |
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| | A. | It is designed for solo-practitioners and small single or multi-specialty groups. Depending upon the license type you choose to purchase, it can facilitate up to 16 simultaneous users. Physicians, nurses, front office staff - UniCharts is for anyone who gathers patient data at the point-of-care and needs a really usable, comprehensive, and complete system to work on with. |
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| | A. | You can see much more than a demo. Click Test Drive link on our main page and you should be able to not only see but also feel the product in real-time. Just note that the demo may not reflect the latest version of our electronic medical record software. We introduce new features and enhancements quite frequently whereas the demo is updated maybe once in a year. |
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| | Q. | | I am a solo physician and I intend to use the system alone. Which license type should I buy? | Back to Top |
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| | A. | You will have to buy 4 Users license, which is the lowest level available. You can use it alone for now and add more users in future should the need arise. |
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| | Q. | | I just purchased the Evaluation version. What capabilities does it have? | Back to Top |
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| | A. | The Evaluation version is a fully functional of the UniCharts™ EMR, except that you cannot create more than 20 patient charts. You can install the EMR on your server and use all of its features in a multi-user environment. You will just not be able to create more than 20 charts. You can then purchase the regular version online and receive the unlock key. Once unlocked, the restrictions will be removed, and you will be able to use the software indefinitely. |
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| | Q. | | Do I have to reinstall the EMR after I purchase a regular license? | Back to Top |
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| | A. | No. You will not have to download or reinstall the program as the new activation key (regular license key) that you will receive after your purchase will transform your evaluation version into a regular and unrestricted version of the license type that you choose. |
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| | Q. | | What do I do if my computer crashed and I need a new copy of the software? | Back to Top |
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| | A. | You just need to download the software again and use the license key you already have to unlock it on the new computer. If you lost your license key, email us your order information with your name and email address and approximate purchase date. We will send the license key again after verifying the sale. |
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| | Q. | | Do I have to install the EMR on the computer of every user in the practice? | Back to Top |
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| | A. | No. The UniCharts™ requires to be installed on one machine. All other users only need to open their Internet Explorer browsers and login from their computer/terminal, including the very computer the EMR is installed on. |
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| | Q. | |
| | A. | Our system is Internet ready out of the box. There are, however, some considerations with regards to Internet connectivity and the local network configuration. The practice should have a static IP address and the local network should be configured to allow outside communications. We recommend our users to avail services of local support personnel for proper configuration of their network, even if they would be accessing the EMR only over the local network. If you have a router based local network, a brief tutorial is available for your perusal. |
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| | Q. | |
| | A. | UniCharts is very user-friendly and intuitive program. If you are familiar with standard programs like MS Word and surf the web using a browser, you should be able to begin using it without any training. In case you feel a need to learn how to use the program, comprehensive help manual and tutorials are available at our site to keep your learning curve at a minimum. Please take a Test Drive to get a feel, only that the installed version will be fully featured and much more fast. |
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| | Q. | |
| | A. | The hardware requirements of our EMR are minimal. However, the general rule of thumb is that more the horsepower & memory one utilizes better the performance one can expect. Still, if you are a solo practitioner or a small practice with less than 5 expected users, we suggest that you first try your current equipment and see if it can be effectively used. In this case, just use your best computer to install the EMR program on and the lower end machines as users. For a more detailed description of what hardware and software you may need, see Software / Hardware section on our website. |
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| | Q. | |
| | A. | Our EMR is optimized for a screen resolution of 1024 x 768. You can change your screen size by right clicking on the desktop to display the pop up box and choosing Properties. If you then click on the settings tab, you should see a section called Display Area or Screen Size. Move the slider from your existing size to 1024 x 768. Say OK to both messages and your screen should flicker and then change. |
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| | Q. | | Does your EMR include any CPT and ICD-9 codes? | Back to Top |
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| | A. | Yes, our EMR includes the most frequently used CPT and ICD-9 codes. In case a code is not present by default, you may add it easily to the system. |
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| | Q. | | Can more than one user open a patient’s chart at the same time? | Back to Top |
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| | A. | Yes. However only the user who opens the chart first will have write privileges. Other users will see the read-only version of the chart. This is to ensure data integrity and is by design. |
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| | Q. | | Can more than one patient charts be opened in the program at the same time? | Back to Top |
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| | A. | Yes. You can open up to four patient charts at a time. |
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| | Q. | | Can data from previous encounters be used as a template for new encounter? | Back to Top |
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| | A. | You can bring forward the data from only from designated sections of the past encounter, such as problem list and medications. This is by deliberate design. |
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| | Q. | | How can I search a patient chart stored in the system? | Back to Top |
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| | A. | You can search for a chart in more than 10 ways, including search by patient’s last or first name, age and last visit date. |
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| | Q. | |
| | A. | Yes. Prescription writer is built into the system. You can conveniently print or fax the prescriptions. |
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| | Q. | | Is there any provision for handling Refills? | Back to Top |
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| | A. | Yes. It is very easy to create a Refill. Refills can be done even without opening the chart of the concerned patient. |
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| | A. | Yes. Scanned documents can be uploaded and attached to the charts. You can even upload PDF files. |
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| | Q. | | Is it possible to add phone notes to the chart? | Back to Top |
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| | A. | Yes. And you can do this without opening the chart. |
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| | Q. | | Can I send messages to other users of the system? | Back to Top |
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| | A. | Yes. The messaging system is built into our EMR. You can even route patient charts, scanned documents and telephone messages to other users. |
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| | Q. | |
| | A. | Yes. You can buy the source code of the EMR for your peace of mind at a cost of $12,000/-. Under no circumstances may the source code or any modified version or derivative work of the source code be distributed. You may change and modify it only for your own use under the original product license. You will have to sign a legal agreement with UnisonCare Corporation to insure its confidentiality. |
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| | A. | UniCharts™ EMR uses the latest MySQL relational database. We believe it is one of the most advanced databases that exist today. Please visit their website for more information. |
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| | Q. | | Can the database handle large amounts of data? | Back to Top |
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| | A. | Yes, MySQL can store and manage 100's of GigaBytes. The size is typically only limited by the amount of hard disk space available. |
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| | Q. | | I want to use an external database. Is it possible? | Back to Top |
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| | A. | Yes, we can customize our software for use with SQL Server or Oracle database. Please contact custom@unicharts.com for customization cost and more information. |
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| | Q. | | How difficult is it to transfer data from my existing system to your product? | Back to Top |
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| | A. | If you have prior demographic/insurance data in Excel format or if your existing system can export it as an Excel or CSV (comma-delimited) file, you may use our built-in utility to import patients before starting to use the EMR. You should be able to import thousands of patients within minutes. If you have prior data in a database, it can also be extracted as a CSV file. Almost all databases provide this facility and therefore this should not be a concern in most cases. |
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| | Q. | |
| | A. | Indeed. Our product can export entire patient data both in XML and PDF formats. There is no chance of you being trapped should you decide to change vendors in future. It can also export demographic and insurance data as comma-delimited file. |
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| | Q. | | Will your EMR work with voice and hand writing recognition? | Back to Top |
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| | A. | Yes. It accepts input from mouse, keyboard, speech recognition programs and hand writing recognition programs. |
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| | A. | Yes. It works with Tablet PCs in the same way as it works on normal desktop PCs. |
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| | A. | Yes |
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| | Q. | |
| | A. | All access to the server is password protected and access to patient data on the server itself is also password protected. In addition, you can easily configure a secure layer to encrypt and protect all data that is sent or received over the network, be it your wired LAN, wireless LAN or the Internet. |
